Website daappa

Are you looking for a role where new ideas and creative insights are valued, and
where your career will progress within an ambitious and growing company?
We are already successful, and with new investment in place are seeking a bright
and ambitious candidate to join our Support team and contribute creatively to
our evolution.
You will be an individual seeking to establish a career in client facing customer
support role and will be supporting innovative and elegant applications within the
financial services sector.
Your exact blend of skills will be less important than your overall aptitude and
passion for customer support; however, the following are prerequisite:

  • A strong academic background, with STEM (Science, technology,
    engineering, and mathematics) or similarly applicable subjects
  •  A thorough understanding of the software development life cycle, Agile
    development, and continuous integration
  •  Strong communication and written skills

This would be a great opportunity for an ambitious candidate looking to break
into the finance industry, or perhaps frustrated with a business-as-usual
approach in their current organisation. This role comes with a superb salary
package and is in a pleasant modern office in a prime location in Bangalore.

The Team

You will be joining the Support team, which is primarily responsible for customer
support across our client base. Support has detailed interactions with the daappa
Global Professional Services, Development & QC teams to provide resolutions to our
clients.

Joining Us

Reporting to the Support Services Manager, your responsibilities will include, but
not limited to

  • Issue investigation, escalation, customer interaction and follow up
  •  Talking directly to the customer to determine the nature of the issue
  • Providing consultation and support, communicating effectively to convey
    complex functional/technical information
  • Prioritising and appropriately escalating issues to assure timely resolution
  • Carrying out analysis of issues (functional and backend) and determining
    most effective issue resolution procedures
  • Suggesting, testing, implementing, and evaluating solutions, where
    possible, and documenting them
  • Coordinating and interacting with other functions as a liaison between
    support and clients to communicate end-user needs and ensure effective
    solutions are implemented
  • Actively participating in departmental and functional/technical meetings
    to discuss and resolve issues
  • Attends trainings and utilises online resources to maintain and update skills
    and knowledge as necessary to keep current on relevant technologies

What We Need

  • 5+ years of experience in Support or related role
  • MS SQL Server/Postgres database skills: Writing SQL statements and Stored
    Procedures. Evidence of formal training preferred.
  • Potential of taking on Level 3 issue analysis e.g., database/code
    troubleshooting (in Windows & Java platforms)
  • Familiar with at least one customer support or project management tool
  • Proficient in English with excellent communication (including
    written/verbal/ presentation), listening and interpersonal skills; our client
    base is international
  • Bachelor’s degree or higher in Computer Science or related field preferred,
    but not essential
  • Self-starter who can hit the ground running

Great to Have

  • Experience in one or more technologies – Asp.Net, Angular, Java, Spring
    Boot
  • Financial/Accounting systems experience, familiar with accounting
    terms/concepts
  • Software certifications
  • Advanced MS Excel & Word skills

Diversity & Inclusion

At daappa we are proud to have a business that is made up of colleagues from
all over the world. We are passionate about diversity and inclusion, believing a
variety in age, race, ethnicity, disability, gender, or sexual orientation only
enhances our work environment. We are committed to championing an
environment where all differences are valued.
If you feel you would be a good fit for this role – we want to hear from you!